Automotive Brands

Customer Satisfaction Survey

At Automotive Brands, we are continually looking for ways to improve our products, service and the way we work with our customers.

We would really appreciate a few minutes of your time to tell us how we are doing.

Approximately 2–3 minutes

Progress0%

Customer satisfaction and recommendation

1. Overall how satisfied are you with the products and services you receive from Automotive Brands?
2. How likely are you to recommend Automotive Brands to another business or customer?

0 = Not at all likely 10 = Extremely likely

Products

3. How satisfied are you with the quality and performance of our products?
4. How satisfied are you with the consistency and reliability of our products?
5. How satisfied are you with our product range and availability?
6. How satisfied are you with the look of our products on your shelf?

Customer service

7. How satisfied are you with the service you receive from Automotive Brands?

Marketing support

8. Overall marketing support — How satisfied are you with the level of marketing support you receive from Automotive Brands?

9. Our marketing channels — How useful are the following Automotive Brands marketing channels to your business?

For each channel, select a usefulness rating or “Haven't seen or used this”.

Automotive Brands website and product information
Automotive Brands social media content
In-store point-of-sale materials
Promotional campaigns and offers
Product photos, videos and demonstrations
10. What would help you sell more? — Which of the following would be most beneficial to increasing sales at your business? Select up to three.

0/3 selected

Communication and response

11. How satisfied are you with our communication?
12. How satisfied are you with the speed of our responses to enquiries or requests?
13. How satisfied are you with the way we handle problems, complaints or issues when they arise?

Ordering and delivery

14. How satisfied are you with our ordering system and service?
15. How satisfied are you with the accuracy and completeness of your orders?
16. How satisfied are you with our packaging and the condition of goods on arrival?
17. How satisfied are you with the speed at which your orders are delivered?

Information and documentation

18. How satisfied are you with the information and documentation we provide?

Environmental responsibility

19. How important is it to you that Automotive Brands actively manages and reduces the environmental impact of its operations?
20. How would you rate Automotive Brands’s environmental responsibility?

Please select “Not enough information” if you do not feel able to assess this.

Written feedback

Contact permission and prize draw

25. Would you be happy for a member of the Automotive Brands team to contact you regarding your feedback?
26. Would you like to enter our free prize draw?

Entry is optional. If you choose to enter, we will use the contact details you provide for the purpose of administering the prize draw.

Prize draw terms and conditions The prize draw opens at 00:01 on 01/11/2026 and closes at 23:59 on 31/01/2027 UK time.

Your feedback will be used by Automotive Brands Ltd for customer satisfaction monitoring, business improvement and our quality and environmental management systems.

You do not need to provide your contact details unless you would like us to contact you about your feedback.